Delivery Information

 

The Nicole Lewis Collection charges a flat rate (for unlimited items) for delivery according to the country as outlined below. Approximate delivery times are given in the table below, in international business days from the date payment has cleared.

Region Postage Charge    Delivery Time  
 UK £4 3-5 days
Europe £10 5-7 days
Rest of World   

£20

10-15 days

Once an order has been placed, you will receive a confirmation email providing you with a unique order reference number. The delivery is made by 1st class UK Royal Mail. All orders are processed within 2 working days. If, after 30 days from the date of shipment, you have not received your goods, please email info@nicolelewis.co.uk and quote your order number. We will be happy to review your order and contact you.

We are not liable for any additional charges that may result from the delivery process.

Please note that for any orders outside of the UK, these postage prices set out above will cover upto 4 items. If more than 4 items are ordered, we will contact you by email to confirm the additional postage charge.

 Returns and Exchanges

 

You may cancel your order (once accepted by us) for any reason up to the point of dispatch. If you do cancel the contract within this time, any payments made by you will be refunded in full within 30 days.

You may return any goods you have received from us within 14 days of receipt (or 28 days if received between 10th December - 10th January to allow for Christmas trade) . We will offer you an exchange or refund provided that the goods are returned in perfect, unused condition and with the original packaging. We will not accept the return of goods if they have been damaged, washed or dry-cleaned. If all return requirements are met, we will be happy to refund you the full amount of the price of the item but will not refund you the cost of postage.  We are not responsible for the costs of returning the goods to us.

All items are to be returned to the following address:

 

Unit E9

The Loughton Seedbed Centre 

Langston Road 

Loughton 

Essex

IG10 3TQ 

 

We are happy to exchange items if you would prefer a different size. However, we are unable to cover the cost of the postage and you will need to enclose the charge for further postage and packaging for us to send you your revised order. You can either pay the extra £4 postage via Pay Pal, sent to info@nicolelewis.co.uk or enclose a cheque within your return, made out to Nicole Lewis.